Related Books

Implementing Service Level Objectives
Language: en
Pages: 350
Authors: Alex Hidalgo
Categories: Computers
Type: BOOK - Published: 2020-10-13 - Publisher: O'Reilly Media

Although service-level objectives (SLOs) continue to grow in importance, there's a distinct lack of information about how to implement them. Practical advice that does exist usually assumes that your team already has the infrastructure, tooling, and culture in place. In this book, recognized SLO expert Alex Hidalgo explains how to
Implementing Service Level Objectives
Language: en
Pages: 404
Authors: Alex Hidalgo
Categories: Computers
Type: BOOK - Published: 2020-08-05 - Publisher: "O'Reilly Media, Inc."

Although service-level objectives (SLOs) continue to grow in importance, there’s a distinct lack of information about how to implement them. Practical advice that does exist usually assumes that your team already has the infrastructure, tooling, and culture in place. In this book, recognized SLO expert Alex Hidalgo explains how to
Implementing Service Level Objectives
Language: en
Pages: 404
Authors: Alex Hidalgo
Categories: Computers
Type: BOOK - Published: 2020-08-05 - Publisher: O'Reilly Media

Although service-level objectives (SLOs) continue to grow in importance, there’s a distinct lack of information about how to implement them. Practical advice that does exist usually assumes that your team already has the infrastructure, tooling, and culture in place. In this book, recognized SLO expert Alex Hidalgo explains how to
Implementing Service and Support Management Processes
Language: en
Pages: 446
Authors: HDI
Categories: Business & Economics
Type: BOOK - Published: 2005-03-11 - Publisher: The Stationery Office

The purpose of this book is to provide practical process guide for technical support centres. It is based on the ITAL processes covered in 'Service Support' (ISBN 011330952X) and 'Service Delivery' (ISBN 0113309503) but also includes additional processes as well as a Balanced Scorecard Service Model. Processes covered in the
Exam Ref 70-246
Language: en
Pages: 400
Authors: Orin Thomas
Categories: Computers
Type: BOOK - Published: 2014-08-22 - Publisher: Microsoft Press

Prepare for Microsoft Exam 70-246–and help demonstrate your real-world mastery of monitoring and operating a private cloud based on Microsoft System Center 2012 R2. Designed for experienced IT professionals ready to advance their status, Exam Ref focuses on the critical-thinking and decision-making acumen needed for success at the MCSE level.