Related Books

Amaze Every Customer Every Time
Language: en
Pages: 240
Authors: Shep Hyken
Categories: Business & Economics
Type: BOOK - Published: 2013-09-03 - Publisher: Greenleaf Book Group

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and
Summary: Amaze Every Customer Every Time
Language: en
Pages: 15
Authors: BusinessNews Publishing
Categories: Business & Economics
Type: BOOK - Published: 2014-10-28 - Publisher: Primento

The must-read summary of Shep Hyken's book: "Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet". This complete summary of the ideas from Shep Hyken's book "Amaze Every Customer Every Time" shows how you have a competitive edge when you amaze your
3 Minute Summary of Amaze Every Customer Every Time by Shep Hyken
Language: en
Pages:
Authors: thimblesofplenty
Categories: Business & Economics
Type: BOOK - Published: - Publisher: thimblesofplenty

thimblesofplenty is a group of friends who also happen to be business people and avid readers. We wanted to keep up with the latest business books but found that time was a factor. So we divided out the work and each of us took a book and summarised it for
I'll be Back
Language: en
Pages: 240
Authors: Shep Hyken
Categories: Consumer satisfaction
Type: BOOK - Published: 2021 - Publisher:

"In this book, you will learn why customer loyalty is so important and why a repeat customer is not necessarily a loyal customer. You will also get an overview of the core principles that make customer loyalty possible"--
Customer Relationship Management
Language: en
Pages: 450
Authors: Roger J. Baran, Robert J. Galka
Categories: Business & Economics
Type: BOOK - Published: 2016-12-08 - Publisher: Taylor & Francis

This book balances the behavioral and database aspects of customer relationship management, providing students with a comprehensive introduction to an often overlooked, but important aspect of marketing strategy. Baran and Galka deliver a book that helps students understand how an enhanced customer relationship strategy can differentiate an organization in a